Accidents happen when we least expect them to, even when we’re being the most careful we could hope to be. One of the worst times for an accident to sneak up on us is during an auto detailing service. As careful as the detailers may be, they aren’t immune to accidents, none of us are.
Do you know what to do if your vehicle gets damaged during car detailing services? In this article, we’ll help walk you through every step of the resolution process so you know what’s going on with no need for panic.
Who Deals with It
If the accident occurred during the car detailing process and you are not at fault, the owner and/or manager would be responsible for handling the situation. Typically, the car detailing company will have a designated person in place who is fully trained and equipped to handle these incidents on every shift.
This person will calmly and courteously explain what happened, the damage done, and how they plan to resolve the situation. They’ll provide you with the information that you need and take down all the necessary information for themselves. They will also fill out an incident report and file the claim with their insurance agency.
When Should It Be Handled?
The incident report should be filled out the moment the incident takes place, even if there’s no damage to warrant an insurance claim. This protects everyone involved from potential insurance fraud problems. The customer should be kept fully aware of the entire situation throughout the entire process.
The company responsible should file the claim, if necessary, with the insurance company and make a follow-up phone call to the customer within 24 hours of the incident. The claim itself could take anywhere from a couple of weeks to a couple of months to fully process.
How Will It Be Proven?
This is where that handy incident report comes into play. When the incident report is filled out in its entirety at the time of the incident, it serves as the perfect proof for what damage was actually done, when it was done, and by whom.
The car detailing company that did your auto detailing service likely has a security camera of some sort that would have recorded the incident which can also serve as proof if necessary.
Where Do You Go From Here?
After the claim is processed and the work approved, the car detailing business should pay for the repairs to be made. They should e in touch with you about how this will be handled and the situation rectified. You don’t want to take on the repairs before you’ve heard from the car detailing business’s insurance company. If you do and they haven’t approved it, you’ll likely get stuck paying for those repairs out of your own pocket.
If you have to deal with damages caused by auto detailing services, don’t panic. Accidents happen and that’s why car detailing business’s have insurance in the first place. Make sure the proper measures are taken, forms filled out, and claims made and let the auto detailing service and their insurance company handle it.